Customer Service

If you have any questions concerning your order, please contact our Customer Service Representative by phone at +374 (010) 39 84 13 from 9:00 AM to 16:30 PM Monday through Friday (Armenia Time) or by email at [email protected]

Forms of Payment

Ardēan accepts Visa, MasterCard, Discover, American Express, and PayPal.

Credit Card Processing

Upon online approval of your credit card, your order will be processed. Your card will be only charged when the order is shipped.

Taxes

Save 7-10% in sales tax when you shop online with Ardēan except when shipping to California, where we are required by law to collect sales tax. All taxes are calculated and included in the final price communicated at the end of your order. Ardēan is required by law to declare an accurate value on all shipments.

Shipping

Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 24-48 hours if the merchandise is in stock. In the case of backordered items your shipping invoice will reflect which items are pending and they will be shipped to you as soon as they become available, therefore items ordered together may not always be shipped together. The approximate shipping cost for your order will be added and displayed at checkout. Final shipping costs may vary slightly based on the exact weight and dimensions of your order.

Orders must be placed weekdays before 3:00 pm EST if overnight delivery is requested. Weekend and Holiday delivery is not available. Orders placed on weekends will be processed and shipped on Monday/the following business day. Orders placed on a holiday will be processed and shipped on the following business day.

Special Note

Signatures are required for the receipt of all goods. We do not ship to PO Boxes.