Return/Exchange Policy

If your Ardēan selection does not entirely meet your satisfaction, we will gladly exchange or refund your purchase, exclusive of delivery charges and any discounts applied, within 30 days from the date of delivery. The item(s) you wish to return or exchange must be unused, undamaged, in the original packaging. Item(s) purchased on ardean.am cannot be returned at our Yerevan office.

To return an item(s) please email [email protected] A customer service representative will process your return or exchange request and send you a Return Materials. Authorization (RMA) number via email

Once you receive the RMA please:

Securely package your items in a sturdy shippable carton

Enclose the RMA form in the carton

Note the RMA number on the outside of the carton near Ardēan return address.

Please send your package via a prepaid, insured, traceable method to ensure a safe and documented delivery. Merchandise returned without an RMA can not be credited.

Once received and inspected, a credit will be issued for all returned merchandise meeting the 30 day guarantee provisions. The credit will be issued to the card upon which the order was originally placed. Please allow two (2) billing cycles for credit to appear on your credit statement. Exchanges will be processed immediately subject to availability. You will be notified if the item(s) requested is not available at the time of exchange.

Please note that this policy applies only to items purchased on ardean.am

Return Address:

Armenia. Yerevan. Halabyan 16, 0038 Ardēan

Cancellations

Unfortunately, since we are processing your order as quickly as possible, we are not able to accommodate order cancellations.

Warranty

Ardēan warrants that merchandise will be free from defects in material or workmanship for a period of one (1) year from shipment by Ardēan, provided that the merchandise is used as reasonably intended and has not been altered or modified.

The warranty does not apply to the extent that merchandise:

(a) has not been handled, maintained or used in accordance with Ardēan’s instructions or in a reasonable manner, or;

(b) has been damaged by accident, negligent or external factors.

Corporate Accounts

If you are interested in purchasing large quantities of our product for Corporate Gifts, please contact us at [email protected]